How
do I place an order online?
We have made every effort to make it as easy as possible
for you to order online. When shopping online, simply add
an item from any product page to your shopping cart by
clicking on the Add to Shopping Cart icon. This will take
you to a screen that shows you what you have in your
shopping cart. When you are finished shopping, follow the
on-screen directions to check out. Top of
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I
am not currently a Tulsa Dental customer. Can I place an
order online?
It is easy to open an account with Tulsa Dental and
become an online customer. Just fill out the "New Customer Account Form". Upon confirmation of the information, your
account will be set up and you will receive an e-mail
back with your account number and password. Once you receive this information, you
are ready to shop online! If your dental practice is
located outside the U.S. or Canada, you may be referred
to a distributor who carries our products in your country.
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What
credit cards do you accept?
You can pay for your order using any of the following
credit cards; Visa, MasterCard or American Express.
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What
should I expect to happen once I place an order online?
Once you have completed the order process, you will
receive a confirmation number on screen along with a
confirmation e-mail.
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After
I place an order online, how long will it take to receive
the order?
In stock items will be shipped within 48 business hours
and will arrive in approximately 3-7 days.
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What
if I want to fax in my order?
You are more than welcome to fax us your order. Simply
complete the Shopping Cart order form. Then print it out
and fax it to us at 1-800-597-2779. You may also call
your order in to 1-800-662-1202.
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How
do your shopping carts work?
Shopping carts are designed to keep track of the things
you would like to buy. When you see an item you are
thinking about buying, click on the Add to Shopping
Cart icon. This action will place items in your
shopping cart for you to keep track of until you are
ready to check out. You can review your shopping cart and
make changes at any time before checking out.
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How
do I remove something from my shopping cart?
You can remove an item from your shopping cart by
changing the quantity to "0". Then press the
"Recalculate" icon. Your new total will now be
displayed.
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My
practice is not located in the United States or Canada.
Can I order through your website and ship it directly
here?
If you are currently a Tulsa Dental international
customer, yes you can. All prices are in US dollars.
Additional shipping charges will be billed to your credit
card. All customs charges and duty charges are the
recipient's responsibility. If you do not currently have
an account with Tulsa Dental, fill out the New Customer Account
form.
Outside the U.S. and
Canada, we distribute our products through other
companies in many countries. We will direct you to the
distributor from whom you can buy our products, or if no
distributor exists for your country or product needs, we
will gladly set you up with an account.
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What
is your return policy and can I return something I bought
online?
Yes. Tulsa Dental stands behind its 30 Day Money Back
Guarantee. You may return it for a prompt exchange,
credit, or refund within 30 days of being invoiced for
your merchandise. All merchandise must be returned in new
condition with all original boxes, packing material,
documentation and instructions. Shipping and handling
charges are non-refundable. Please refer to our Return & Exchange Policy for full details.
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I
am new to the Internet and am hesitant to place an order
online. Could I prepare my order and fax or call it in to
your 800 number.
Absolutely. If you are located in the U.S. or Canada, fax
to 1-800-597-2779. Or, call 1-800-662-1202. From
elsewhere, call 1-918-493-6598 or fax 1-918-493-6599.
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What
are your office hours?
Our phones are staffed Monday through Thursday, 7:30 AM
to 6:00 PM and Friday, 7:30 AM to 5:00 PM Central
Standard Time. We are closed Saturdays, Sundays and major
holidays. Orders may be faxed anytime to 1-800-597-2779.
And, remember, you can order from our website 24 hours a
day, 7 days a week!
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I
placed an order online and need help from Customer
Service. What do I do?
If you have any questions about an item, or about an
order, we can be reached via e-mail at tulsacustserv@dentsply.com, by phone at 1-800-662-1202 or
by fax at 1-800-597-2779.
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Do
any of your products carry warranties?
All of the endodontic motors and equipment as well as the obturator ovens sold
by Tulsa Dental come with a limited warranty provided by
the product manufacturer.
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Can
I get more information about the products described in
your catalog?
Yes and it's easy. Click on any of the products in the
catalog to link to get more product information. MSDS
sheets, DFU's, maintenance instructions are available as
PDF files in our "Literature and Price Lists"
area. There you can
then view this information online, and, if desired,
download and print it out for a hard copy.
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